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STREAM Ticket Purchase Policy: Terms & Conditions

WEBSITE TERMS AND CONDITIONS

The following terms and conditions entered into between you as the customer (“You”) and STREAM EAM Limited (“STREAM”) form an agreement (“Agreement”) between You and STREAM (“the parties”).

  • The use of information and materials on the website is at your own risk;
  • STREAM provides no warranty or guarantee that the information provided on its website is suitable for any particular purpose, it may contain inaccuracies, and the content of the website is subject to change without notice;
  • Website content belonging to STREAM is subject to copyright, and unauthorized use is not permitted, and all rights are reserved;
  • The Website Terms and Conditions apply in addition to the Online Ticket Terms and Conditions listed below, and should also be read in conjunction with the Privacy Policy;
  • The website must not be used in breach of any legislation, regulation or used for any unlawful purposes, including but not limited to the introduction of spam, viruses or other harmful items which may interfere with the system or network;
  • STREAM is not responsible for any content contained in any third party hyperlink contained on the website;
  • To the extent permitted by law, exclude or otherwise limit the liability of STREAM in respect of any breach of the terms and conditions, or other liability arising in relation to the terms, the website, or the content available through the website.
  • All ticket prices stated are GST inclusive.
  • The use of the website is subject to the laws and jurisdiction of New Zealand.

ONLINE TICKET TERMS AND CONDITIONS

The following terms and conditions entered into between you as the customer (“You”) and STREAM EAM Limited (“STREAM”) form an agreement (“Agreement”) between You and STREAM (“the parties”).

  1. Definitions: In this Agreement the following definitions apply:
    • Event means the event to which the Ticket grants access, the particulars of which are to be printed on each Ticket.
    • Event Promoter means the third party responsible for organising and providing the Event.
    • Fees means the fees payable by You to STREAM per Ticket, charged in addition to the Ticket Price, in respect of the processing and delivery of Ticket.
    • Privacy Policy means the privacy policy of STREAM from time to time as published by STREAM on its website.
    • Ticket means the ticket granting the right of entry to the Event, at the Venue, in accordance with this Agreement.
    • Ticket Price means the price of the Ticket (excluding any Fees) or other charges paid by You in respect of the Ticket to the Event.
    • Venue means the location at which the Event is scheduled to take place (or any substitute Venue), to which the Ticket grants access for the Event.
  2. Agreement: You:
    1. Accept and agree to comply with the terms and conditions contained in this Agreement;
    2. Agree and acknowledge that this Agreement includes both the terms and conditions of sale of the Ticket and the terms and conditions of admission and attendance at the Event.
  3. STREAM as agent: You agree and acknowledge that:
    1. STREAM is acting as agent for the Event Promoter for the sale of Tickets to the Event and is not acting as an agent, intermediary or otherwise responsible for the organisation and provision of the Event;
    2. the Event Promoter reserves the right to add, withdraw, reschedule, or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity in respect of the Event;
    3. the Event Promoter reserves the right to reschedule, postpone or cancel the Event;
    4. the Ticket is issued subject to the terms and conditions of the Event Promoter and the Venue.
  4. Price and Fees: You agree to buy, and STREAM agrees to sell, the Ticket for the Ticket Price together with any Fees. The Ticket Price and the Fees are in New Zealand dollars and are inclusive of Goods and Services Tax (GST). You agree to pay to STREAM the Fees as applicable in respect of each Ticket, as specified on the STREAM events webpage, which may include processing fees, delivery fees and replacement ticket fees. Delivery fees will vary depending on delivery location. The Ticket shall be delivered to your specified location at your risk and expense, with no recourse to STREAM. STREAM does not provide any guarantee whatsoever in respect of the delivery or timing of the delivery of any Ticket and shall not be liable to You in respect of any undelivered or late delivered Ticket based on incorrect information provided by You. Payment of the Ticket Price and Fees shall be made by cheque or credit card such as VISA, MasterCard or American Express. Online purchase transactions are encrypted to the extent reasonably possible to ensure a secure Internet transaction. No Ticket shall be provided to You until payment is made in full.
  5. Electronic Ticket: Electronic Tickets must be printed by You using black ink on white paper to ensure the Ticket barcode is able to be scanned. Each electronic Ticket has a unique bar code which allows one entry only to the Event.
  6. Limitation of liability: Notwithstanding anything else in this Agreement and to the maximum extent permitted by law, STREAM will be under no liability whatsoever to You or any third party for any loss of profit, loss of bargain, loss of business opportunity, or exemplary damages or losses suffered by You or a third party arising out of or flowing from any beach of contract, any pre-contractual misrepresentation, or other dispute arising out of this Agreement, whether actionable in contract, tort (including negligence), equity or otherwise.
  7. Indemnity: You indemnify STREAM against all liabilities, costs (including full costs between solicitor and client), losses, claims or demands incurred by STREAM arising out of or incidental to your non-compliance with this Agreement.
  8. No warranty or guarantee: STREAM provides no representation, warranty or guarantee of any sort (either express or implied) that the Event for which a Ticket is issued will take place at the date, time and/or Venue indicated on the Ticket. To the fullest extent permitted by law, all implied representations and warranties are excluded. You agree and acknowledge that the Event Promoter may make alterations to the date, time and Venue of the Event, or other matters in respect of the Event. In the event of such changes, STREAM shall not be liable to You or any third party in respect of any costs, expenses or losses incurred as a result of or arising from such changes, except to the extent provided for in this Agreement.
  9. Ticket Price refunds and Ticket exchanges: You agree and acknowledge that, subject to your rights and remedies under New Zealand law, including under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (as amended from time to time):
    1. The Ticket shall not be exchanged or the Ticket Price refunded except in accordance with the law or as otherwise specified by the Event Promoter;
    2. STREAM shall be under no liability whatsoever to refund the Ticket Price;
    3. Where the Event is cancelled or postponed, a refund of the Ticket Price is at the sole discretion of the Event Promoter. Details in respect of the Event Promoter’s refund policy can be obtained from STREAM on request;
    4. Where an Event is cancelled after it has started for any reason, including without limitation weather or force majeure, the Ticket shall not be exchanged or the Ticket Price refunded;
    5. The Ticket Price is non-refundable for instances other than cancellation or postponement.

    Where the Event Promoter initiates a refund process for the Ticket Price, details in respect of the refund process and other relevant details will be made available to You on request. For the avoidance of doubt, a refund shall not be provided in respect of any Ticket which has been sold or otherwise disposed of by You or any third party in breach of this Agreement.

  10. Fees refunds: You agree and acknowledge that Fees charged by STREAM in respect of each Ticket are non-refundable, subject to your rights and remedies under the Consumer Guarantees Act 1993 (as amended from time to time).
  11. Ticket replacement: STREAM reserves the right not to replace any Ticket, and accepts no responsibility for any Ticket that has been lost, stolen, damaged, destroyed, forged, forgotten, or is unreadable, incomplete, unauthorised, duplicated or improperly used.
  12. Intellectual Property: You agree and acknowledge that STREAM is the owner of all intellectual property rights in its trade marks, copyright and other intellectual property and the purchase of a Ticket or use of STREAM’s services does not grant You any rights, title or interests to such intellectual property.
  13. Confidentiality: All information which by its designation or nature is intended to be treated as confidential information will be confidential information for the purposes of this Agreement and shall not be disclosed except as provided for under this Agreement, or as otherwise authorised by you.
  14. Personal information: You agree and acknowledge that You have read, understood and accept STREAM’s Privacy Policy. Personal information collected from You shall be obtained, stored, used and disclosed in accordance with STREAM’s Privacy Policy and the Privacy Act 1993. Pursuant to the Privacy Act 1993, You have the right to access and correct your personal information at any time.
  15. Data ownership: You agree and acknowledge that in using the ticketing services STREAM gathers information (excluding personal information) from You and other customers in the form of aggregated data (“Data”). You agree that to the fullest extent permitted by law, You have no rights, title or interest in or to such Data. STREAM owns the Data and any intellectual property in such Data, and may use and disclose the Data for any of its purposes.
  16. Venue admission and attendance: You agree and acknowledge:
    1. That notwithstanding your purchase of the Ticket, the rights of admission to the Venue are reserved and subject to any terms and conditions of the Event Promoter and Venue. To the maximum extent permitted by law, STREAM shall be under no liability whatsoever to You or any third party as a result of any refusal or prohibition of entry into the Event and/or Venue.
    2. Persons entering the Venue do so at their own risk. To the maximum extent permitted by law, STREAM shall be under no liability whatsoever to You or any third party for any injury, loss, damage or harm to You or your property arising from attendance at the Event and/or Venue.
    3. Each Ticket must be presented for scanning at an authorised Venue entry point and entry may be refused if a Ticket is damaged or defaced in any way, or has been purchased from a third party.
    4. Tickets issued for a particular Event can only be used once for entry to that Event unless specifically indicated as a multiple entry ticket.
    5. Admission for animals including “seeing eye” dogs is to be determined by the Event Promoter and Venue owner.
    6. Admission may be denied to an Event or Venue where an age or other entry restriction is in place if valid identification for that entry reason is requested and is not provided by You. For the purposes of safety and security, or compliance with these terms and conditions it may be a condition of entry to an Event or Venue that a search of a person and/or their possessions will be required at the time of entry to the Venue.
    7. Late arrivals may be requested to await admission to the Event until a convenient / suitable break.
    8. Cameras and other recording equipment may not be permitted.
  17. Force Majeure: STREAM will not be liable for any delay or failure in the performance of any of the obligations imposed by this Agreement, including but not limited to any failure in performance or availability of the website or services, provided that such failure is beyond the reasonable control and without any fault or negligence of STREAM.
  18. Termination: STREAM may terminate this Agreement if You commit a breach of the terms and conditions of this Agreement and fail to remedy such breach within 10 days of receipt of notice of such breach by STREAM. On termination as a result of unremedied breach, You shall immediately return to STREAM all Tickets to the Event purchased by You. Termination shall be without prejudice to any other rights or remedies of the parties existing at the time of termination.
  19. Dispute Resolution: In the event of any dispute between the parties, they shall first seek to resolve such dispute by giving notice in writing to the other and endeavoring to resolve the dispute. If the dispute remains unresolved, the parties shall first seek a resolution through the use of mediation or other informal method of resolution before pursuing resolution through the Courts.
  20. Governing Law: This Agreement is governed by and shall be interpreted in accordance with the laws of New Zealand, but on points of patent, trade mark, or copyright law or procedure, will be governed by the law of the country granting the patent or trade mark registration or copyright protection. With respect to any legal action or proceedings which may be brought at any time in respect of this Agreement (other than points of patent, trade mark or copyright law or procedure), each of the parties:
    1. submits to and accepts, for itself and in respect of its assets, generally and unconditionally the non-exclusive jurisdiction of the courts of New Zealand; and
    2. waives any objection it may have now or in the future to the venue of such action or proceedings and any claim it may have now or in the future that any such action or proceedings has been brought in an inconvenient forum.
  21. Notices: Every notice given under this Agreement will be sufficiently given if delivered personally, posted, faxed or emailed to the intended recipient at his/her/its last known address or facsimile number or email (with no indication of incomplete transmission).
  22. No re-sale: You shall not re-sell the Ticket or offer the Ticket for re-sale. You will indemnify and hold harmless STREAM from any liability arising from You re-selling or offering to re-sell the Ticket in breach of this Agreement. Tickets may not, without the prior written consent of STREAM and the Event Promoter be used for advertising, promoting or other commercial purposes including competitions, trade promotions, auctions, prizes, sweepstakes or other purposes either by You as the original purchaser or any subsequent bearer. If a Ticket is sold or used in breach of this clause, the Ticket may be cancelled without refund or compensation and the bearer of the Ticket may be refused admission to the Event.
  23. Waiver: No waiver of any provision of this Agreement will serve as a waiver of any other provision of this Agreement nor as a continuing waiver of such provision and STREAM will not have waived or deemed to have waived any provision of this Agreement unless such waiver is in writing and executed by STREAM.
  24. Survivorship: Termination of this Agreement for any reason will not affect such rights and obligations of the parties as are intended to survive the termination.
  25. Variation: STREAM reserves the right to amend this Agreement without notice from time to time, with such amendments made available on STREAM’s website.
  26. Severability: Should any part or provision of this Agreement be held unenforceable or in conflict with any applicable laws or regulations, the invalid or unenforceable part or provision will be replaced with a provision which accomplishes, to such extent as possible, the original purpose of the part or provision in a valid and enforceable manner, and the remainder of the Agreement will remain binding on the parties.
  27. Conflict: In the case of a conflict between the terms and conditions in this Agreement and the terms and conditions printed on the Ticket, these terms and conditions shall prevail.
  28. This ticket is sold by STREAM as an agent for the organiser/promoter (“seller”) responsible for the event. The following conditions are both of sale (including any resale or subsequent assignment) and conditions of attendance at the event:
  • All claims or complaints are the sole responsibility of the “seller”. This ticket cannot be exchanged or refunded except in accordance with any rights you may have under the Fair Trading Act or the Consumer Guarantees Act or as otherwise specified by the “seller”. If a refund is made, STREAM may, to the extent permitted by law, retain any fee it has charged. Liability is limited to refunding the ticket price only. All other fees and charges are non-refundable. The right is reserved to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements and audience capacity. The right is reserved to charge a fee for the replacement of tickets. STREAM reserves the right not to replace general admission tickets. The rights of admission is reserved and is subject to the seller’s and the venue’s terms of admission. Admission for animals including “seeing eye” dogs is to be determined by the “seller”. Admission may be denied if valid identification for concession tickets is not provided. It may be a condition of entry to individual events that a search of a person and/or their possessions will be required at the time of entry to the venue.
  • Late arrivals may be requested to await admission to the event until a convenient / suitable break.
  • Cameras and other recording equipment may not be permitted.
  • Persons found profiting from the re-sale of passes will be prosecuted. Online tickets may not, without the prior written consent of STREAM and the “seller” be used for advertising, promoting or other commercial purposes including competitions and trade promotions, either by the original purchaser or subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
  • Please print using black ink on white paper to ensure the ticket barcode is able to be scanned. Each online ticket has a unique bar code. This bar code allows one entry only. Each ticket must be presented for scanning at an authorized entry point and entry may be refused if tickets are damaged or defaced in any way or are not purchased from the authorised points of sale.
  • STREAM accepts no responsibility for lost, stolen, damaged or improperly used tickets. Protect your online ticket from any damage to ensure entry to the event.
  • STREAM accepts no responsibility for tickets that are unauthorized or duplicated.
  • All ticket prices stated are GST inclusive.
  • Tickets issued for a particular event can only be used once for entry to that event unless specifically indicated as a multiple entry ticket.
  • Persons entering the venue do so at their own risk. STREAM accepts no liability for injury, loss or damage caused by any omission or negligence.
  • STREAM reserves the right to revise or amend the terms and conditions of sale without notice.
  • Your personal information is held by STREAM, the Promoter and/or Venue whose event you are booking tickets to. It will not be sold or passed on to any other party. If you’ve opted to receive email updates from STREAM and have provided an email address, you may be sent STREAM email newsletters. You can opt out of these at any time. Click here to view our full Privacy Policy.