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FAQ

Frequently Asked Questions

TICKETS

How Can I Purchase Tickets?

STREAM offers a variety of ways to purchase tickets ' phone, web or at an outlet (where available). The most cost effective way to book tickets is online using a credit card. There is only one processing fee regardless of how many tickets you purchase to an event when buying online or over the phone.

What is the Processing Fee?

To book online the processing fee is $5 per order. Phone bookings incur a processing fee of $6 per order. The processing fee is to cover the cost associated with providing a ticket selling service to you. STREAM has one of the cheapest booking fees in the country.

What about Delivery Fees?

Delivery fees range from free for an online ticket or venue pickup ticket through to $7 for a rural courier. Valid delivery options and prices for your particular order will be displayed at the time of booking.

Can I Purchase Tickets over the Phone?

Yes, if that option is requested by the event promoter. Please note that phone bookings are subject to a processing fee per order. To avoid this additional phone booking charge, book online. Some promoters also advertise their own booking number which can be used to book tickets too.

Where can I get the Best Tickets?

All of the booking options offer you access to the same tickets, so whether you book online, over the phone, or in person, you're guaranteed to get the best tickets possible.

Can I purchase a door sales ticket at the actual venue?

It is best to purchase your tickets prior to the event to guarantee availability. However, if there are any unsold tickets to an event, these are generally available at the venue approximately 30 minutes prior to the start time. Please note that these will be sold on a "first-in-first-served" basis. If an event is sold out prior to the start time, there will be no tickets available at the door.

I need access to a wheelchair seat -how do I do this?

If the event has allocated/reserved seating please phone to enquire about wheelchair tickets. Some venues offer dedicated seats /spaces for wheelchairs while others do not. We will be able to let you know what the best option is. Our standard phone booking fee will be waived for these orders.

What happens if my tickets are lost, stolen or don't arrive?

Tickets are generally able to be replaced. For General Admission tickets, we recommend you choose courier as the delivery option as if lost in the post, we cannot replace them. Please call us to discuss your options if you need further information.

SECURITY

What security measures does STREAM implement in its systems?

Purchasing tickets online using STREAM is safe and secure. information entered during the purchasing process is encrypted using a technology called SSL (Secure Sockets layer). This widely accepted technology ensures secure commerce transactions on the internet.

Does STREAM store credit card details entered during the payment process?

No. credit card transactions are processed in real-time and once payment is confirmed, credit card details are cleared.

What happens to my personal details once I register with STREAM?

Your personal details are kept safe by STREAM and the promoter/and or venue whose event you are booking tickets to. They will NOT be sold or passed on to any party. If you have opted to receive email updates from us and have provided an email address, we will send you STREAM newsletters from time to time. You can, of course, opt out of this any time Click here to view our full Privacy Policy.

PAYMENT

How can I pay for my tickets?

STREAM accepts payment via VISA, MasterCard, and American Express. In certain circumstances we are able to accept cheque payments via phone. An additional phone booking fee will be applied to your order in this case.

Can I get my tickets before I pay?

Unfortunately, tickets are not able to be given to you unless your order is paid in full.

How long does it take to receive my tickets?

This depends on the delivery methods:

  • Post and courier - tickets will usually be received 2-3 days after ordering but can take longer for delivery to remote areas or during peak periods. If your order is worth a large amount of money, we recommend choosing the 'signature required' courier option if offered.
  • Online - once your order is placed online or over the phone, you should receive the e ticket within 5 minutes. Sometimes your internet service provider may have delays with their email system, and therefore the delivery of your e ticket. If you haven't received your e ticket within 2 hours please let us know.

Can I choose to pick my tickets up at the venue?

If the promoter chooses to offer 'Venue Pickup' delivery option, this will be offered to you during the booking process.

Can you notify me when my tickets are sent?

Yes. If you've purchased tickets online, or over the phone (and have provided your email address), we will send you a delivery notification email to let you know that your tickets are on their way.

REFUNDS

What is STREAM's ticket refund policy?

STREAM generally cannot issue refunds or exchanges after a ticket has been purchased. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. If an event is cancelled or postponed without a rain date being offered, or a refund is required by law, liability is limited to refunding the ticket price only. All other fees and charges are non-refundable.

Can I exchange my tickets?

Once tickets are purchased, exchanges aren't usually possible. Please be sure you choose your tickets carefully and agree to the terms and conditions of sale before confirming your purchase. You can call or email us if you wish to discuss further.